IP doesn't work! Why?
When experiencing proxy connectivity issues, you can follow this guide to identify and resolve common problems:
1. Subscription Issue
• No active subscription or plan in your account, you didn't buy any proxy.
• You didn't finish the payment, the plan hasn't been activated.
• Subscription or plan has expired.
2. Proxy Issues
• The proxy server is offline.
• The proxy server has been blocked by the service provider.
Troubleshooting Steps:
1. Retrieve your proxy credentials (username and password) in your dashboard.
2. Test connectivity using the following curl code in your command (ensure your current network environment can use the proxy, Mainland China is restricted)
Code example:
curl -x <IP>:<Port> -U <Username>:<Password> ipinfo.io
If you can retrieve IP information like this, the issue is not with the proxy itself.
3. Configuration Issues
• Incorrect proxy configuration, such as wrong server address, port, username, or password.
--->Check your set up of the proxy credentials on your device to ensure there are no discrepancies.
4. Target Website Issues
• The target website does not load despite the proxy functioning correctly.
Common Errors and Solutions:
• 404 Not Found: The target website may not exist. Check if the URL is correct or consider using an alternative URL.
• 403 Forbidden: The target website may have blocked the request. This could indicate that the IP or tool has been identified as a non-human action. Try using a fingerprint browser with the proxy. If access is still denied, consider changing the IP.
• 500 Internal Server Error: This indicates an issue with the target website. Wait for the site to be repaired.
• Network Connection Failure: If the proxy is functioning normally, the target website may block access based on geographical location or may have blacklisted the IP. Try accessing with a different IP.